Retired, Vice President AppleCare and Logistics, Apple
Bill Frederick recently retired as Apple's Vice President of AppleCare and Logistics, leading a team of people around the world who deliver service and support and manage supply chain logistics for all of Apple's iconic products. Bill has played a vital role in Apple's remarkable growth over the past decade as he built an award winning customer experience in Applecare, grew Apple's logistics infrastructure to enable over 30 times growth in revenue, and helped launch and build Apple's chain of 400 retail stores. Most recently Bill added a new challenge leading Apple's Supplier Responsibility team, ensuring that working conditions in Apple's supply chain are safe, that workers are treated with respect and dignity, and that manufacturing processes are environmentally responsible. Bill's over 14 years with Apple have also included roles leading desktop manufacturing and global fulfillment. Prior to Apple, Bill spent 14 years with IBM where he held senior management positions in materials management, logistics, engineering, and information systems. Bill also spent 3 years as Vice President of Operations for Intelligent Electronics, a technology products distributor, where he was responsible for the company's logistics, distribution, and configuration operations. Bill earned a Bachelors of Science degree in Industrial Engineering from Purdue in 1982 and an MBA from Duke University in 1987. He lives in the San Francisco Bay area with his wife Karen.