AppsAnywhere: Common Troubleshooting Tips

Below are some common troubleshooting tips when dealing with issues in AppsAnywhere.  The error messages and in which application you are getting the error message can help in figuring out what the issue is.

Reboot

Doing a reboot of the computer will solve a majority of the issues. 

Check browser will launch the client

When you first launch AppsAnywhere and click on a link, your web browser will ask you if you want to allow it to open an applications.  You always want to say yes to this.  If you checked the box to remember and clicked on no, you will have to reset your browser cache.

Remove from Cloudpaging Player

Sometimes the cloudpaging player has some issues with applications and relaunching will not fix the issue as the program is cached locally.  Easiest way to try and resolve this is to remove it from the Cloudpaging player.  If the application is still listed as running you need to click on the Stop button.  If the application is not in a running status, click on remove to remove the cache of the application and try the launch again.

Reinstall

If it just doesn't seem to work, you can try removing the client and than doing the install again.  After logging into AppsAnywhere click on the portrait in the upper right corner  and then select "Download the client" which is highlighted in the below picture.

Collect logs and open a ticket with ECN

If you are still having issues, visit our KB on collecting logs and open up a ticket with ECN.  You can also access the help page by clicking on the portrait  in the upper right corner of AppsAnywhere and click on Help.