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Contact Us / Trouble Report / Support Request
Information For...
New ECN Users
Polytechnic Users
ECN Staff (restricted)
Print-Friendly:
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Mailing Address
Engineering Computer Network
Electrical and Computer Engineering Building
465 Northwestern Avenue
West Lafayette, IN 47907-2035
Telephone:
(765) 494-4326
Fax:
(765) 494-3356
Online Help
ECN Knowledge Base
Send a Secure Message
TeamViewer Tools
Contact Us / Trouble Report
Do you have a Purdue Account?
Yes
, I have a Purdue Account
No
, I don't have a Purdue Account
Purdue Username/Career Account:
Enter your login and hit the Tab key to autocomplete fields
Organization
Engineering
Polytechnic
EVPRP/Discovery Park
School/Department:
-> Pick an appropriate site...
Aeronautics & Astronautics Engineering
Agricultural & Biological Engineering
Biomedical Engineering
Chemical Engineering
Civil Engineering
Construction Engineering and Management
Dean of Engineering
Electrical & Computer Engineering
Engineering Education
Engineering Professional Education
Environmental and Ecological Engineering
EPICS
Industrial Engineering
Mechanical Engineering - IT Services (ECN)
Mechanical Engineering - Tech Services (EShop)
Materials Engineering
Nuclear Engineering
Potter Engineering Building
Price Quote Assistance
Wang Building
Webmaster
Engineering Computer Network
-> Pick an appropriate site...
Polytechnic Administration
Aviation Technology
Building Construction Management Technology
Business Office
Computer and Information Technology
Computer Graphics Technology
School of Engineering Technology
Technology Leadership and Innovation
Statewide - Anderson
Statewide - Columbus/Greensburg
Statewide - Indianapolis
Statewide - Kokomo/Lafayette
Statewide - New Albany
Statewide - Richmond
Statewide - South Bend
Statewide - Vincennes
-> Pick an appropriate site...
Discovery Park
Discovery Park Website
EVPRP
EVPRP Website
Where should we send your request?
Your Name:
Your E-mail Address:
Your Phone Number:
We'll need a phone number if you would like a response via phone
Your Campus Office:
We may need your office if we need to visit you
What can we help you with?
This computer
A different computer
Something else
Computer Name:
What computer were you using when you experienced the problem? e.g. enad134pc1. If you're unsure, leave this field blank.
Computer Location:
Where is the computer located? e.g. MSEE 104
These documents may help...
Subject:
We need to collect information about your lost or deleted files.
Where were the lost files?
PC
UNIX Server
Linux Machine
Unknown. Please call me.
Files to restore:
List the names of files you would like restored. It is important that you specify which drive (e.g.: 'N:' or 'C:') contained the deleted files.
Example:
N:\Filename or N:\Folder\Filename or D:\Folder ( so all files in that folder )
If you have mapped a network drive, X:, you need to explain what X: is. For example, X:\Filename where X mapped to a share called "ecnshare"
Files to restore:
List the names of files you would like restored. If you specify a directory, all files in that directory will be restored.
Example usage: /home/shay/a/yourlogin/Filename or ~/Directory
Machine name:
Note:
Your site specialist will contact you to help collect more information. Please provide any additional details below.
When were the files lost or ruined?
Because of the way backups are done, we need to know some details about the date and time the files were lost or ruined. For example, "I haven't changed the file in years, and lost it today [ today's date ] ." or "I wrote over the file on Friday, and didn't realize it was ruined until I tried to use the file today." If files were lost or ruined on multiple days, enter any known dates.
When did the last good version of the files exist?
It is helpful to know when you think the files were last in a good state. For example, "Files were OK yesterday [ yesterday's date ]", or "Files were OK for sure on [ date ]." You can also let us know how long the files have existed for weeks, months or years. If you don't know, just put, "I don't know".
Comment or Details of Problem:
Attach a File:
Send a copy to your email address?
Yes
No
