Windows Printing: ECN PaperCut printers

Notes:

  • You will need the full server + printer name (\\ecnprint##.itap.purdue.edu\printername).
  • Your department may use page accounting, requiring additional information for setup. 
Please contact your ECN support staff for assistance with any of the above topics:
https://engineering.purdue.edu/ECN/AboutUs/ContactUs/

For ECN domain computer

1) Click the 'Start' button and in the search box, type "\\ecnprintXX.itap.purdue.edu\(printername)"

2) Press Enter key on your keyboard. Your computer will start downloading the driver from the server. like:

3) After the driver is installed, the window with the 'Printer', 'Document' and 'View' menus can be closed.

4) If you would like to set the printer as your default, open the Start Menu and open "Devices and Printers." Right-click on your printer and choose "Set as default printer."

For non-ECN domain Computer or Laptop

1) Click the 'Start' button and click on 'Computer' or ('This PC' for Windows10 system)
2) On File path, type "\\ecnprintXX.itap.purdue.edu\(printername)"

3) If asked for username and password (like a laptop user), use the following format for the username: (if nothing pops up, please see "troubleshooting" section below)    onepurdue\username 
Be sure to check "Remember my credentials" to save your username and password to the credential manager.

(Note: if "onepurdue\username" doesn't work, please try to put your Purdue username only or "ECN\username")

4) Your computer will start downloading the driver from the server. After the driver is installed, the window with the 'Printer', 'Document' and 'View' menus can be closed.

 

5) If you would like to set the printer as your default, open the Start Menu and open "Devices and Printers." Right-click on your printer and choose "Set as default printer."

Troubleshooting

1) Can't print after changing password?

Visit the KB: http://eng.purdue.edu/jump/208b3ad to remove "ecnprint##" entry from Credential manager. 

2) Can't connect printer and computer never asks for your Purdue account?

Visit the KB: http://eng.purdue.edu/jump/208b3ad to add "ecnprint##" entry to Credential manager. 

3) Need to add a departmental printing code?

            Visit the KB: http://eng.purdue.edu/jump/20ac22b

4) "Access Deny" error message? Please Contact us

5) Slow/handing print jobs in the queue (Toshiba Printer)?

See the solution: http://eng.purdue.edu/jump/1f5661b

6) Got the error message below? Please double check the spelling.

Last modified: 2018/08/31 12:06:5.209878 GMT-4 by rodney.r.flowers.1
Created: 2017/07/26 11:44:53.918162 GMT-4 by wen-hui.williams.1.

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