WebEx Softphone client

1) If you have used Cisco Jabber previously, the WebEx app will REPLACE Jabber as your software phone. You must exit Jabber before installing WebEx. The apps cannot be used simultaneously. 

2) If you are a call center agent working remotely, sign into Purdue VPN. If you are not a call center agent or working on campus, VPN is not required.

3) WebEx (and Finesse if you are a call center agent) MUST be running on the local computer you are using. NOT your remote computer in the office.

 

1) Download Webex clients: https://www.webex.com/downloads.html

2) Follow the steps on the screen to copmlete the installation.

3) Launch WebEx and sign in with your Purdue alias-based email address. 

4) Authenticate via Boiler Key when prompted.

5) Verify your headset is configured by clicking the green status circle in the upper left, choosing settings, then choosing the audio tab. You should select your headset in the speaker and microphone box.

6) After verifying your headset, please make a test call to cell phone or from your cell phone to your test your headset and audio.

To place a call, enter the number in the search bar and press the ENTER key on your keyboard OR the click the phone tab to access the on-screen dial pad. Dial the number exactly as you would dial from a campus phone and click the phone icon to dial.

1) If signing in for the first time on the campus network or over VPN, WebEx may default to controlling your desk phone in the office (if you have one). You must manually change it to soft phone mode. Enter softphone mode by clicking on your controlled desk phone in the upper right then click disconnect. The app will remember this setting each time you start it unless manually changed.

2) Finesse (Call Center Agent): Be sure that WebEx is not controlling your desk phone in the office per above. If WebEx is not registered in softphone mode, the Finesse sign in will always fail.

 

• Log in to your computer
• Log in to webvpn2.purdue.edu via Cisco AnyConnect VPN client (if working remote)
• Log into WebEx. Place in softphone mode.
• Log into Finesse using your normal agent log in.