Simple Browser Troubleshooting

Follow these steps in order to isolate the issue:

1. Does the website specify a required browser?

• Yes:

  • Use the suggested browser (e.g., Edge for Microsoft 365 tools or Chrome for Google Workspace).

  • Still not working? Check if the site requires a desktop/mobile app instead.

• No: Proceed to step 2.

2. Test in a different browser

• Open the site in Chrome, Edge, Firefox, or Safari (or your OS default).

• Same issue? → The problem is likely website/server-side. Contact the site’s support.

• Works in another browser? → Proceed to step 3.

3. Open the page in a Private/Incognito Window

• Chrome/Edge: Ctrl+Shift+N (Windows) / Cmd+Shift+N (Mac).

• Firefox: Ctrl+Shift+P / Cmd+Shift+P.

• Safari: File → New Private Window.

• If it works:

  • Your browser extensions, cookies, or cache are causing the issue. Disable extensions (step 4) or clear cache (step 5).

4. Force-Reload the Page (Bypass Cache)

• Windows/Linux: Hold Ctrl + Shift and click Reload (🔄).

• Mac: Hold Cmd + Shift and click Reload.

• Still broken? → Proceed to step 5.

5. Clear Browser Cache & Cookies

(Follow browser-specific steps below)

Microsoft Edge

1. Click ••• → Settings → Privacy & Security.

2. Under Clear browsing data, select Cookies and cached data.

3. Check "Time range" → Choose All time → Clear now.

Google Chrome

1. Click ••• → Settings → Privacy & Security.

2. Select Clear browsing data → Advanced → Check Cookies and Cached files.

3. Set time range to All time → Clear data.

Mozilla Firefox

1. Click ☰ → Settings → Privacy & Security.

2. Scroll to Cookies and Site Data → Clear Data → Check both boxes → Clear.

Safari

1. Go to Safari → Settings → Privacy.

2. Click Manage Website Data → Remove All.

6. Still Not Working?

• Update your browser: Outdated versions often break sites.

  • Edge: edge://settings/help

  • Chrome: chrome://settings/help

  • Firefox: about:preferences#general → Updates.

• Check browser extensions: Disable all, then re-enable one by one.

7. Advanced Fixes

• Create a new browser profile: Corrupted profiles often cause issues.

• Reinstall the browser: Backup bookmarks first (most sync automatically via cloud accounts).