Support

ECN exists to serve the computing needs of the faculty, staff and students within the College of Engineering, the College of Technology, and the majority of Discovery Park and the Office of the Vice President for Research. To accomplish this, information and support are offered by a structure of staff that includes site specialists located within each school, a central staff providing system wide support, and an online Trouble Report service.

Experiencing computing issues or problems? Go to...

Knowledge Base

First, try to locate an answer in ECN's online library of documentation covering ECN-specific issues and a great range of general computing information.

Trouble Report Form

Second, ask for assistance from the ECN Helpdesk . If you are having trouble with an ECN computer or some aspect of your ECN account, use this form to alert the appropriate ECN staff.

Site Specialists

Third, if you have an ECN issue that cannot be handled by a trouble report, make an appointment to meet with your school's site specialist to discuss your problem. Within ECN each school and department of engineering has a specialist who handles ECN-related issues. Contact the appropriate specialist from this list.