Alternate II Queue Item Layout - Engineering Computer Network

Queue Item Evaluation Survey

Was the queue item/problem resolved?

How quickly was the problem solved?

1	2	3	4	5

[1=promptly, 3=on time, 5=late]

If resolution took more than one contact, how clearly was the status reported to you?

What was the attitude of the ECN staff member who addressed the problem?

1	2	3	4	5

[1=enthusiastic, 3=pleasant, 5=belligerant]