Suresh Rao studies failure. Specifically, he examines failures of the infrastructure networks that provide critical services to cities. By examining breakdowns and recoveries in urban infrastructure, he and his team are learning how to design and operate cities better — and help urban communities become more resilient. Rao, Professor of Civil Engineering and the Lee A. Rieth Distinguished Professor of Environmental Engineering, views cities as complex systems, a conglomeration of engineered networks (utilities, power grids, roads), the institutions that manage them, and the communities that expect their demands to be met reliably and affordably.