[Bnc-faculty-all-list] Coral Reservation Abuse - ACTION REQUESTED - on behalf of John Weaver

Sat Aug 28 00:02:38 EDT 2010

By "3-5 events" Eric means - you need 3 occasions  to identify those  
users 4th and 5th you talk to them then if they do not understand -  
they loose their privilege, right Eric?
So if those users have not been talked to yet, it is probably a good  
idea to start with. In my experience they are all good kids. One  
conversation with careful explanation that it is a "privilege and not  
a right to use an equipment" is usually enough. I do not recall that  
Eric and I had to revoke somebody's privileges.

In addition, it could be included in policy and procedure to let  
someone else use an equipment on first come first served basis if user  
who reserved the equipment does not show up within,for example, 15min  
since the beginning of the reservation. However it might be difficult  
to implement for clean room in particular.

Also running electron microscopy facility equipment mailing lists  
proved to be extremely helpful. Users notify each other (usually) if  
they cancel their reservation. This works even in case they are not  
able to access coral out of campus for some reason but e-mail always  
works.

All the best,
Dmitri

__________________________________

Dmitri N. Zakharov, Ph.D.
Staff Scientist

Purdue University
Birck Nanotechnology Center
1205 West State Street
West Lafayette, IN 47907

(765) 496-1075

On Aug 27, 2010, at 10:29 PM, Wereley, Steven T. wrote:

> I also could not find an attachment and I am curious to see if any  
> of my students are offenders…
>
> My doctor has a solution for appointments that aren’t canceled 24  
> hours ahead of time—she bills me anyway.  If these repeat offenders  
> are charged for their unused reservations, they will certainly draw  
> the attention of their advisors when the cost to fabricate some  
> widget doubles.  I’m sure this would bring the practice to an end.
>
> Steve Wereley, Professor of Mechanical Engineering
> Birck Nanotechnology Center, Room 2019, 1205 West State Street
> Purdue University
> West Lafayette, IN 47907
> phone: 765/494-5624, fax: 765/494-0539
> web page:  http://engineering.purdue.edu/~wereley
>
> From: bnc-faculty-all-list-bounces at ecn.purdue.edu [mailto:bnc-faculty-all-list-bounces at ecn.purdue.edu 
> ] On Behalf Of Peroulis, Dimitrios
> Sent: Friday, August 27, 2010 10:17 PM
> To: Eric Stach; Jeff Goecker; Weaver, John R
> Cc: Dmitri Zakharov; BNC Faculty
> Subject: Re: [Bnc-faculty-all-list] Coral Reservation Abuse - ACTION  
> REQUESTED - on behalf of John Weaver
>
> Hi all,
>
> Although I do not know who the students are (John, I could not find  
> an attachment to your email) and this impacts my students probably  
> more than anyone else’s, I have a somewhat different approach than  
> Eric’s. In my opinion, when something reaches epidemic proportions,  
> there may be a deeper reason. I am not sure what the reason is, but  
> I think we need to find out.
>
> I personally would like to volunteer to talk to the students and  
> find out what is going on. Either something in the system is not  
> working (I doubt it but we need to consider it) or students are  
> irresponsible (the second and most likely possibility). Either way,  
> I think we can find out. In the first case we can probably fix  
> things. In the second case, I would follow Eric’s approach, as we  
> should not tolerate abuse.
>
> If you agree, maybe a small sub-committee (I could be part of it)  
> could talk individually to students next week to identify the  
> problem and also deliver a strong warning to them that they are  
> forcing BNC to take action against them.
>
> Best,
> Dimitri
>
>
> ___________________________________________________
> Dimitrios Peroulis
> Associate Professor of Electrical and Computer Engineering/ 
> Mechanical Engineering
> Purdue University
> Birck Nanotechnology Center Room 2266
> 1205 West State Street
> West Lafayette, IN 47907
> tel: (765) 494-3491
> fax: (765) 496-6443
> email: dperouli at purdue.edu
>
> From: bnc-faculty-all-list-bounces at ecn.purdue.edu [mailto:bnc-faculty-all-list-bounces at ecn.purdue.edu 
> ] On Behalf Of Eric Stach
> Sent: Friday, August 27, 2010 9:19 PM
> To: Jeff Goecker; Weaver, John R
> Cc: Dmitri Zakharov; BNC Faculty
> Subject: Re: [Bnc-faculty-all-list] Coral Reservation Abuse - ACTION  
> REQUESTED - on behalf of John Weaver
>
> John & Colleagues:
>
> The answer to this is very, very simple.   That user should have had  
> their user privileges revoked somewhere between 3-5 of these  
> events.   It is a privilege to access equipment, not a right.
>
> I say this based on now ∼20 yrs of working in electron microscopy  
> labs: you don't show up, you lose your privilege to use the equipment.
>
> Eric
>
> (yes: I don't work at BNC anymore, but this would have NEVER been OK  
> in my labs there.)
>
>
> On Aug 27, 2010, at 5:09 PM, Jeff Goecker wrote:
>
>
> BNC Faculty –
>
> I need your help on a situation that is impacting the ability of  
> researchers to use the BNC equipment.  We are beginning to reach  
> epidemic proportions of people reserving equipment and not using the  
> equipment – and not cancelling their reservations so that someone  
> else can use that equipment.  This practice causes false bottlenecks  
> and leaves the equipment unused.  In the first 8 weeks of this  
> fiscal year, we have had 1165 incidents.
>
> An example is one user who has 20 unused and not canceled  
> reservations on the MJB-3 aligner in 8 weeks – that’s 2 ½ unused  
> reservations every week.  This is a very highly used piece of  
> equipment, and we are receiving complaints that this equipment is  
> not available.  This same user has 12 unused and not canceled  
> reservations on the CHA evaporator – another critical piece of  
> equipment.
>
> The CHA evaporator has had 82 unused and not canceled reservations  
> in the last 8 weeks, more than 10 per week.
>
> Please ask your students to be more courteous to the other  
> researchers in the BNC.  The attached spreadsheet shows those users  
> with at least 8 unused and not cancelled reservations in the past 8  
> weeks by Coral user name.  I have also highlighted incidents where  
> one user had at least 8 unused and not cancelled reservations on a  
> particular piece of equipment.
>
> While it is understood that there are legitimate incidents where a  
> user reserves a piece of equipment but cannot use it, this happening  
> at a very high frequency is more likely abuse.
>
> Thanking you for your consideration,
> John
>
> John R. Weaver
> Facility Manager
> Birck Nanotechnology Center
> Purdue University
> (765) 494-5494
> jrweaver at purdue.edu
>
>
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