Following three major promotions in his eight years with ServiceNow — including being named one of the youngest vice presidents in company history — Anshuman Didwania now serves as Group Vice President for the Customer Excellence Group. He oversees retention and growth of nearly $5+ billion in recurring revenue and has direct oversight of ~1,500 professionals across North and South America. His underlying goal is helping corporations use modern AI platforms like ServiceNow to drive tangible business outcomes. His efforts have assisted companies like FedEx, HSBC and NVIDIA dramatically improve operating costs by reducing costs, increasing employee productivity and creating visibility and control over critical assets in the fast-moving era of AI.

Previously, he helped build from scratch one of ServiceNow’s fastest-growing new products, Impact, an AI-powered customer success and value acceleration solution — which now generates $1 billion+ in annual recurring revenue. As the General Manager & Vice President for ServiceNow’s Europe, the Middle East, and Africa business, he expatriated to the Netherlands and turned around the company’s customer-facing service/success organization, growing a $150 million business by 40% YOY with best-in-class margins. In the year he served as the General Manager of the Hyperscaler Business Group, Anshuman helped the company land some of its largest partnerships with world leaders like Microsoft, Amazon and Google, resulting in industry-leading transactions at the CXO level valued at multiple billions of dollars.

Anshuman has had a direct hand in driving growth and innovation of ServiceNow as a Fortune 500 company that grew from less than $1 billion to ~$12 billion in recurring revenue and ~$20 billion to ~$200 billion in market value. “Purdue Engineering taught me to reason from first principles, lead with empathy and communicate with confidence and clarity,” he said.