[Che-student-staff-list] FRNY - VoIP Deployment

[VoIP Rollout]

???Colleagues,

You may have heard that Purdue is upgrading its 20-year-old phone system with new Cisco Voice over Internet Protocol (VoIP) phones. You will be receiving a new phone with features we believe you're going to like.

Beginning May 21st installation crews will access your location to make sure it is set up to receive your new phone. Later, we will email you again with details on when the phone will arrive and the date on which it will be activated.

The new VoIP phones offer a variety of advantages for faculty and staff, including the ability to take calls on a mobile device and have voicemails forwarded via email. The switch also will make it easier to get phones moved when moving to a different office. No paperwork required. Just plug the phone into a network port at the new location.

Quick reference materials will be distributed with your new phone and simple training videos are available to assist you in setting it up and becoming familiar with it, including creating new PIN numbers and greetings. You can access these on the project website https://www.itap.purdue.edu/telecommunications/rollout/?<https://www.itap.purdue.edu/telecommunications/rollout/>.

The website also includes an up-to-date schedule of planned installation locations and an FAQ about the project. Information is available as well in Purdue's GoldAnswers online knowledgebase. Search for "Cisco VoIP."

In addition to mobile capability, voicemail to email and faster phone moves, other features that may benefit faculty and staff include:
* Self-service web portals to set up phone and voicemail options.
* Audio, web and video conferencing services if desired.
* Enhancements that should allow faster recognition, troubleshooting and resolution of issues.
* Automated emergency location tracking, giving 911 operators precise locations.

Headset users: Most wireless headsets should work with your new VoIP phone. Wired headsets may require an adapter cable, if available. The FAQ on the project website has a list of compatible headsets if you need a new one.

Once your new phone is fully activated, a member of the phone project team will visit your location to remove your old phone.

Thank you in advance for your assistance on this major undertaking. If you have questions, please feel free to send an inquiry to VOIP-Rollout at purdue.edu.

Thank you,

Amit J. Patel, ITaP Voice Operations Manager

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