Knowledge Base

Helpdesk

Documents 1 - 9 of 9

Basic User Instructions
Basic instructions for a person new to the ECN environment.
Last Modified: Mar 7, 2008 Viewed 19 times Restricted to ECN
ECN UDS: Outage Notification Phone Tree
A list of key contact people in the areas ECN User & Desktop Services supports who should receive notification via telephone during a critical service outage.
Last Modified: Jan 27, 2014 Viewed 27 times Restricted to ECN
ECN: Setting the 44326 ECN central initial greeting message
How to set or change the recorded greeting that callers hear first after dialing the ECN central phone number (49-44ECN or 44326) or the ECE hotline (49-49993).
Last Modified: Dec 23, 2013 Viewed 17 times Restricted to ECN
First Contact with a New Faculty or Staff Member
Template for a first e-mail message from ECN to send to an incoming faculty or staff member
Last Modified: Jul 12, 2013 Viewed 42 times Restricted to ECN
How to convert users to ECN supported PCs
convert to ECN, incoming ECN users
Last Modified: Apr 17, 2012 Viewed 17 times Restricted to ECN
Off Hours Queue Watching - FAQs
FAQs regarding watching the queues off hours
Last Modified: Mar 7, 2014 Viewed 17 times Restricted to ECN
Q priorities to use when resolving items
When resolving Q items, heres a list of priorities to use in conjunction with the qtrmm command (or qtarchive). This will allow us to keep track of the department/group/unit that requested the work.
Last Modified: Nov 8, 2007 Viewed 13 times Restricted to ECN
UDS Red Alert Procedures
Procedures for informing users, communication within ECN central, and communication with site specialists and/or ITaP when an emergency has been declared.
Last Modified: May 21, 2010 Viewed 13 times Restricted to ECN
UDS handbook
Rules & guidelines for UDS Staff.
Last Modified: Mar 7, 2014 Viewed 59 times Restricted to ECN

Documents 1 - 9 of 9

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